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Deepa Bagdi
Dr. Nitu Nimbrain
Keywords:
Workplace Deviance, Workplace Deviant Behavior, Emotional Exhaustion, Confirmatory Factor Analysis.
Abstract:
Workplace deviance is among the costliest behavioral risks facing high-pressure service organizations, yet its emotional antecedents remain underexplored in the Indian banking context. This study examines the relationship between emotional exhaustion and workplace deviant behavior among banking employees in Haryana, India. Data were collected from 618 clerical and officer-cadre employees across 180 branches of public- and private-sector commercial banks in the six administrative divisions of the state, using a multi-stage mixed sampling design. After establishing the reliability and validity of the measurement model through confirmatory factor analysis, structural equation modeling was applied to test the hypothesized path. The results confirmed that emotional exhaustion has a significant positive influence on workplace deviant behavior (β = 0.521, SE = 0.069, 95% CI [0.385, 0.663], p = 0.007), supporting H1. Viewed through the conservation of resources lens, emotionally depleted employees engage in deviance as a defensive strategy to protect their remaining resources. The findings underscore the need for banks to monitor exhaustion levels and implement resource-replenishing interventions as part of deviance prevention.
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International Journal of Recent Research and Review
ISSN: 2277-8322
Vol. XIX, Issue 2
June 2026
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PUBLISHED
June 2026
ISSUE
Vol. XIX, Issue 2
SECTION
Articles
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